When it comes to measuring client and candidate satisfaction, Net Promoter Score (NPS) is one of the most trusted benchmarks in the business world, and recruitment is no exception.
What is NPS and Why is it Important in Recruitment?
NPS is a simple yet powerful metric that asks one core question: "How likely are you to recommend us to a friend or colleague?" Respondents give a score from 0 to 10, and based on their response, they're categorised as Promoters (9–10), Passives (7–8), or Detractors (0–6). The final NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
In recruitment, a high NPS reflects not just satisfaction, but trust. It shows that clients and candidates alike value the service they receive enough to recommend it. In an industry built on relationships, that kind of endorsement is incredibly meaningful.
IT Works Recruitment's NPS: Standing out from the Crowd
We’re incredibly proud to say that our NPS scores (%) are not just good, they’re exceptional. Here’s a snapshot:
- Last 30 days: 87
- Last 7 days: 89
- Client NPS (last 30 days): 100
- Candidate NPS (2024): 100
- 2025 NPS so far: 74
For context, according to this article by Clearly Rated, the average NPS in the recruitment sector typically sits much lower, often between 30 and 50.
So when we say we’re going above and beyond, the numbers back it up.
What This Means for You
Whether you're a hiring manager searching for talent or a candidate exploring your next opportunity, working with IT Works means partnering with a team that genuinely listens, cares, and delivers. Our scores reflect the long-term relationships we build and the extra effort we put into every placement.
We’re proud of the trust our clients and candidates place in us, and we’ll keep working hard to earn it every day.
Get in touch with our dedicated team of experts to chat through how we can help you.
