'Customer experience and long-term relationships are exactly what we're about' – Gary Gedney, Founder of GHA Solutions
In this episode, I sat down with Gary Gedney, one of the founders of GHA Solutions, to discuss all things Epicor – from mobile applications to implementation strategies.
Gary shared GHA Solutions’ journey, founded in 2016 with his partners Harry and Andy, to provide agile, customer-focused Epicor services. Their offerings include Epicor licensing, implementation, mobile applications, and support.
Key takeaways:
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Mobile Applications: GHA’s tools offer seamless Epicor access for approvals, inventory management, and proof of delivery.
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Customer Experience: Building long-term relationships is central to GHA’s approach.
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Implementation Insights: Clear milestones, strong management, and realistic expectations are key.
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Partner Benefits: GHA provides agility, quick resources, and personalised support compared to larger providers.
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Market Trends: Post-COVID demand for cloud services is balancing with renewed interest in on-premise solutions.
Gary’s advice? “Start simple, manage expectations, and never underestimate the business impact.”
Watch the full video below:
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