We are seeking a Maximo Senior Analyst – Operational Systems to join a rapidly growing team that is skilled in the management and support of one or more operational applications and provides support services to business users. The primary focus for the Analyst is to be responsible for maintaining and monitoring the Maximo application environment to maximize availability and performance. The Analyst will act as a Subject Matter Expert for application functionality, solutions, training, and documentation.
- Maintain end-to-end understanding of functional aspects of application and associated business processes
- Provide functional and/or technical direction/assistance for assigned applications
- Lead internal Maximo projects to completion
- Monitor incoming service requests and incidents for assigned application(s)Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue
- Work directly with users to identify and resolve issues adversely impacting business processes